Terms & Conditions
Treatment will only be offered if Live One eighty deems it to be safe for the client.
GP or Consultant permission may be required before treatment can be provided. If you are unsure if you will need your GP or Consultant’s permission please discuss with Live One Eighty before booking an appointment.
Cancellation Policy
A booking is confirmed once Live One Eighty and the client have both agreed a date, time and duration for treatment.
Clients are asked to give as much notice as possible if cancelling an appointment as this may enable me to allocate your treatment time to someone else in need.
Any cancellations made within 48 hours of the appointment will incur 50% cost of the treatment.
Cancellations made within 24 hours of the appointment will incur the full cost of treatment.
Failure to attend an appointment will incur the full cost of the treatment.
If a client arrives more than 30 minutes late for a 60 minute appointment Live One Eighty have the right to cancel the treatment and the full cost of the treatment will be payable.
No additional time will be given for clients who are late for their appointment. The treatment will end as originally scheduled and the full cost of the treatment will be payable.
Live One Eighty has the right to cancel a treatment without notice if the room or environment is unsuitable for the treatment provided, or if the therapist is taken ill. A full refund will be given in the event of cancellation by Live One Eighty.
Vouchers
Vouchers are valid for 6 months from purchase date.
Vouchers will be sent via email unless requested by post, in which case a £1.50 P & P charge will be applied.
Payment
Live One Eighty accepts payments via online bank transfer, debit/credit card, or cash.
If paying by bank transfer this must be received into Live One Eighty’s bank account before the treatment commences or completed at the time of treatment.
Insurance
Live One Eighty is fully insured by Balens Insurance. A copy of the policy certificate will be visible in the therapy room.
Privacy Policy
Live One Eighty fully complies with the most up to date Data Protection Policy and has a transparent approach to Data Processing which empowers individuals to know about the collection and use of their personal data.
I collect data for ensuring I have the right information for assessing your suitability to treatment, for completing the appropriate treatment, for contacting you regarding appointment follow-ups and for a referral to GP or other healthcare practitioners if deemed necessary.
Live One Eighty has the right to refuse treatment if such data cannot be collected.
I collect only data that is relevant to those purposes, and I keep it for 7 years (7 years from 18th birthday for young people), to comply with insurance.
All information held will be treated as strictly confidential and will only be released to any other external party with the consent of the client.
Consultation/assessment forms and treatment notes will be kept on file securely by Live One Eighty in line with GDPR regulations.
All clients must complete a consultation form prior to receiving treatment.
By signing the consultation form clients are giving Live One Eighty permission to hold records and data about them.
Young people under the age of 18 must be accompanied by an adult who must give permission for treatment to be performed, co-sign the client’s consultation form and remain present in the room during treatment.
Live One Eighty Website
I collect information about you when you choose to contact me via my website, by email, social media or telephone.
Website usage information is collected using cookies (see Cookie Policy for more information).
I will not share your information for marketing purposes with other companies
Other websites
This website contains links to other websites including Facebook and ISRM. This privacy policy only applies to this website so when you link to other websites you should read their own privacy policies.
Marketing
I would like to send you information about products and services that I provide which may be of interest to you, but this will only be done if you have provided your signed consent when you completed a consultation form before your first treatment.
You have a right at any time to request that I no longer contact you for marketing purposes. If you have consented to receive marketing, you will have the option to opt out, via the unsubscribe link, each time you receive a newsletter and/or updates and will be able to change your marketing preferences at any time by emailing gillrosemassage@gmail.com.
Access to your information and correction
You have the right to request a copy of the information that I hold about you. If you would like a copy of some or all of your personal information, please email or write to me at the address at the end of this policy. I may make a small charge for this service.
I try to keep all personal information up to date and accurate. However, if any of your information is inaccurate you can ask me to correct or remove it. There is no charge for this.
Changes to this privacy policy
We keep our privacy policy under regular review. This privacy policy was last updated on 5th September 2023.
Complaints
If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority. In the UK this is the Information Commissioners Office: https://www.ico.org.uk
How to contact me
Please contact me if you have any questions about this privacy policy or information I hold about you:
Email: gillrosemassage@gmail.com
Tel. 07786 323818